• +1 800 982 4489
  • sales@watertechnologiescanada.com

Technical Support

Technical Support

Water Technologies Canada provides a wide range of technical support services. Based on their business needs, our clients can select a pre-designed service package or a customized solution.

Please call us for a consultation on what technical service solution would be the most suitable for your business needs.

Our team has decades of experience in designing, commissioning, and troubleshooting municipal and industrial water and waste-water treatment plants.

Technical Support Services – Overview

Water Technologies Canada specializes and provides assistance in the following areas:

• Micro/Ultra (MF/UF) membrane water and waste-water filtration
• Nano/Reverse Osmosis (NF/RO) membrane water and waste-water filtration
• Municipal and industrial water and waste-water process design and optimization
• Full-scale water and waste-water treatment plant design recommendations
• Process and equipment selection
• Design reviews and value engineering studies
• Process controls, automation, and instrumentation
• SCADA and PLC control systems design, fabrication, troubleshooting, and upgrades
• Start-up and performance evaluation
• Training
• Plant audits
• Technical support, troubleshooting
• Preventive maintenance recommendations
• Recommended spare parts
• Review of cleaning procedures MF, UF, NF and RO
• Operating data analysis, process optimization
• Pilot studies
• Innovative process modifications and plant upgrades

Each client has a unique set of technical support issues – whether it involves membrane filtration, fouling, preventive maintenance, or system optimization, our service personnel can offer your team one of our pre-designed or customized services.

ELiTE Squad on Call (ESoC)

ELiTE Squad on Call is one of our services specifically designed to assist customers with limited or infrequent technical service needs. They canCustomer-Service-Representative (1) access immediate email and/or telephone support via ELiTE Squad on Call.

All services completed and hours are detailed in monthly statements. This is an effective, cost-efficient way, to receive technical support for membrane filtration issues, system optimization, etc.

ELiTE Squad on Site (ESoS)

For customers with well-defined requirements, Water Technologies Canada provides technical support through site visits, conference calls/emails, meetings, and so on.

Water Technologies Canada will provide a service proposal based on information supplied by the customer. Upon reaching agreement on the scope and deliverables, Water Technologies Canada begins with the execution of the service which is tailored to the customer’s specific needs.

Our clients are located around the world – Australia, Canada, Egypt, France, Germany, Hungary, India, Ireland, Italy, Malaysia, Mexico, Netherlands, Portugal, Puerto Rico, Saudi Arabia, Switzerland, Taiwan, Thailand, Trinidad, USA, etc.

Working together with our clients as a team, we have solved many challenging problems and saved millions of dollars in capital and operating costs to our clients.

Our client list includes Bristol-Myers Squibb, Johnson & Johnson, Pfizer, Merck, Cargill, Coors, A. E. Staley, Dow, ExxonMobil, Monsanto, Uniroyal, Callaway Chemicals, Chemtura, Crompton Chemicals, Tyson Foods, etc.